Mole was driving along a road with his friend Badger when another car, driven by Rat, cut dangerously in front of him.
Mole got angry, shouted, and continued to feel angry for a long time afterwards. He explained to Badger “That sort of driver makes me so angry.” Badger asked his friend “How exactly do you allow yourself to get so angry about what another driver does? His behaviour was simply information about him. Your response is information about you.” Mole thought about this, and realised that he could choose how to respond in different situations. After that, he began to enjoy driving a lot more.

Customer Orientated Behaviour

Keeping customers happy involves far more than the sales team. Everyone in your organisation who comes in contact with your customers has an important role to play in overall customer satisfaction. Making sure that everyone is skilled in customer oriented behaviour will make all the difference in successful referrals and repeat business.

And what about internal customers? Just imagine how smoothly and cooperatively your business will run when everyone in the organisation is focussed on delivering service and satisfaction to external and internal customers alike.

In our in-house customer orientated behaviour workshop we work with your staff on their specific customer issues, helping them to understand the importance of top quality service and teaching practical NLP techniques to improve relationships across the board.

Want to know more? Download details about the workshop and how to get the benefits for your organisation.

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